RETURNS & EXCHANGES
At Neat Products, customer satisfaction is our number one priority. While we hope that you are always satisfied with your purchase, we realize that a product doesn’t always work out. If you will need to return your product, please review the information below.
To be eligible for a return, please make sure that:
Contact our RETURN/EXCHANGE DEPT via email at firstname.lastname@example.org (RETURN/EXCHANGE DEPT in the subject line) to describe the nature of the return/exchange.
The product was purchased in the last 30 days.
The product is unopened and in its original, undamaged packaging.
Products that do not meet these criteria will not be considered for return.
Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase. It may take up to 2 weeks to process a return/refund.
Individual products that were originally purchased as part of a set are not eligible for return or exchange.
Items purchased at one of our retail partners, either online or at a store, must be returned to the original retailer. Please reference their website for their return policy.
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services unless your item was damaged during shipment. (Read below)
Please mail your Neat Products return to:
Attn: Returns/Exchanges Dept
5100 Main Street NE Suite 1100
Fridley, MN 55421
*Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages*
DAMAGED ITEMS POLICY:
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping cartons to show some wear, however, if damage occurred to the items in your shipment, please contact us right away. Our customer service representatives will be happy to assist you.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change, make price adjustments or cancel an order once it has been submitted.